FAQs
My Account
Q: How do I create an account?
A: You can create your Forever Beautys account by going to our sign-up page.
Q: How do I register to receive special offers?
A: We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.
Q: I have forgotten my password. What should I do?
A: Don’t worry, if you visit our log-in page and select 'Forgotten your password?' then you can enter the email address registered and we’ll send you instructions on how to get this reset.
Q: How do I unsubscribe?
A: If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Order & Shipping Inquiries
Q: The item I ordered is out of stock. Why is it on the website?
A: All items ordered with Forever Buautys depend upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
Q: How do I place an order?
A: It’s easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Q: Can I place an order to a different address?
A: Yes, your delivery address is chosen at the checkout stage. Your order will automatically default to any saved addresses, but you can choose to add a new one by clicking ‘Add a new address’.
Q: How will I know when my order has been dispatched?
A: We’ll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it. We may ship items separately in the event of one or more of the items being delayed.
Q: Where is my order?
A: Your account will show any previous orders you’ve placed. Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
Q: Can I ship my order to a PO box?
A: As of currently, we apologize but we do not offer shipping to PO Box, parcel locker, hotel/motel (unless you are an employee) or freight forwarding addresses.
Q: Can I amend my order after it has been confirmed and paid for?
A: In order to ensure our processing time is fast we are unable to amend any orders as any amendments will cause delay in the delivery of your order. This applies to both customer information and ordered items.
Q: I entered a wrong address, can I change my delivery address before or after my package is dispatched?
A: Unfortunately, we are unable to amend any orders information including the delivery address once the order has been paid and processed. If you noticed that the wrong information is provided on the order, we can only return it to our warehouse as a return order.
Q. Can I cancel my order if I changed my mind?
A: You may cancel your order when the order is still in processing status. Only cancellation requests made by the means of submitting a ticket will be acknowledged.
Q: I have received a faulty item. What should I do?
A: We’re really sorry that happened as we aim to provide high quality items to all of our customers. So that we can look into this for you, please contact us to tell us more via email at support@foreverbeautys.com.
To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.
Q: I have received the wrong item. What should I do?
A: We pick and pack all orders with the utmost care however errors can occasionally occur. Our Customer Service team can certainly help. Please contact us either via Live Chat or email at support@foreverbeautys.com, it would help if you included the following information -
1. Your Order Number
2. Details of the incorrect item received (it would also really help if you send a clear picture)
3. Confirmation of the correct item ordered
4. The email address you used for your order (if contacting us via Live Chat)
As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.
Q: There is an item missing from my order. What should I do?
A: Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order. It is therefore possible that the missing item may be on a separate shipment.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there, then you’ll need to allow longer for it to be delivered.